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Your Rights and Our Obligations

Access to 24hibaji and use of our services — including bKash, Nagad, and Rocket payment options — is subject to the legal terms set out here.

Account Conditions ApplyJurisdiction-Dependent AccessbKash · Nagad · RocketPolicy Changes Notified
24hibaji Your Rights and Our Obligations
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a formal concern, our support team handles it through the channels below. We aim to acknowledge legal and account-rights requests within one business day and resolve them as quickly as the nature of the query allows.

Team online

Live Chat

Available directly in your account dashboard. For legal queries, use the subject tag 'Account Rights' so it reaches the right team without delay.

Email Support

Send detailed legal or account-data requests to our support address listed in your account settings. Include your registered bKash or Nagad number for faster verification.

Account Help Centre

The Help Centre in your account menu covers common questions on data access, account restrictions, payment disputes, and how to request account closure.

ACCOUNT SECURITY PRACTICES

How We Handle Your Data and Account Access

Security and data handling are not an afterthought — they are built into how 24hibaji processes every account action, from the OTP step at login to how long we retain your transaction records. Here is what we do in practice.

Login and OTP Verification

Every account login triggers an OTP to your registered mobile number. This step is not optional — it protects your account and confirms you are the person who registered.

Data Retention Policy

We retain account and transaction data for the period required by our operating terms. You can request a summary of what we hold by contacting support through your account dashboard.

Cookie and Tracking Practice

We use session cookies to keep you logged in and analytics cookies to understand how the platform performs. You can manage cookie preferences through your browser settings at any time.

Requesting Account Changes

To update registered details — including the mobile number linked to your bKash or Nagad wallet — contact support with identity verification. Changes to payment-linked details require an extra verification step.

Common Legal and Account Questions

These are the questions we actually get asked about our terms, data handling, and account rights. If yours is not here, reach us through the Live Chat or Help Centre in your account.

Access depends on your local law and eligible regions. It is your responsibility to check whether online gaming is permitted where you are before registering or depositing.

We hold your registration details, login records, and transaction history including bKash, Nagad, and Rocket payments. Request a data summary through support in your account dashboard.

You can request account closure and data removal by contacting our support team. Some data must be retained for the period required under our operating terms before full deletion.

Accounts with false registration details may be restricted or closed. To correct your details, contact support with valid identity documents before any restriction is applied.

When we make material changes to these terms, we notify you through your registered contact details. Continuing to use the platform after that notice means you accept the revised version.

Start with Live Chat in your account and use the subject tag 'Account Rights'. For bKash or Nagad payment disputes, include your transaction reference so we can pull the record immediately.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.